供應(yīng)ABB.AB.GE.安川.發(fā)那科.??怂共_.西屋.KUKA,.施耐德.ebm,wistro ,mdexx ,施樂百,卡特拉漢莫、伊頓
王女士稱,她在路虎4S店被收取了28668元額外費用。
話說回來,倒也不是故意針對4S店——汽車行業(yè)之外的奇葩客服,簡直就像盧溝橋上的獅子,形態(tài)各異,層出不窮。
最常見的客服套路,是表現(xiàn)出一種溫和的殘忍:無論是應(yīng)對掏錢之前的咨詢,還是拿到商品之后的質(zhì)疑,對面的客服都能保持彬彬有禮,甚至逆來順受,但無論他的口氣和態(tài)度多么溫柔,消費者想要爭取一點利益,難于登天。
總而言之就是隨你怎么罵,讓一步算我輸。
根據(jù)中消協(xié)近日公布的消費者投訴數(shù)據(jù),去年一年,售后服務(wù)位居受理投訴的位,數(shù)萬條投訴主要集中在客服的類似“禮貌性”忽悠上。在云山霧罩的話術(shù)之下,一不留神就會上鉤。
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