供應(yīng)ABB.AB.GE.安川.發(fā)那科.??怂共_.西屋.KUKA,.施耐德.ebm,wistro ,mdexx ,施樂(lè)百,卡特拉漢莫、伊頓
調(diào)解中出現(xiàn)新情況:
當(dāng)事人提出權(quán)益維護(hù)新訴求
4月13日上午,高新區(qū)市場(chǎng)監(jiān)管部門(mén)約談投訴人,聽(tīng)取了其新提出的8項(xiàng)訴求。投訴要求包括:調(diào)查該車(chē)車(chē)輛歷史,要求知曉該車(chē)到店至銷(xiāo)售期間的基本情況;調(diào)查4S店在銷(xiāo)售過(guò)程中是否有強(qiáng)制消費(fèi),收取的金融服務(wù)費(fèi)是否合理等。
當(dāng)天下午,高新區(qū)市場(chǎng)監(jiān)管部門(mén)組織“利之星”4S店負(fù)責(zé)人與投訴人對(duì)話(huà)協(xié)商,力求促成雙方達(dá)成解決問(wèn)題的一致意見(jiàn)。對(duì)話(huà)中,店方負(fù)責(zé)人對(duì)因購(gòu)車(chē)問(wèn)題引起的不愉快,向投訴人表示道歉,并表態(tài)愿立即退款、承擔(dān)市場(chǎng)監(jiān)管部門(mén)調(diào)查核實(shí)后相應(yīng)的法律責(zé)任。投訴人感謝市場(chǎng)監(jiān)管部門(mén)對(duì)消費(fèi)者的支持,但表示目前不能接受店方退款,愿意接受調(diào)查核實(shí)以后依照有關(guān)規(guī)定更換發(fā)動(dòng)機(jī)、或退換車(chē)等結(jié)果。
雙方對(duì)接協(xié)商后,高新區(qū)市場(chǎng)監(jiān)管部門(mén)現(xiàn)場(chǎng)對(duì)“利之星”4S店提出,要繼續(xù)加強(qiáng)溝通解決投訴問(wèn)題。4月13日晚,市市場(chǎng)監(jiān)管部門(mén)再次召開(kāi)會(huì)議安排部署,要求對(duì)消費(fèi)者新提出的訴求和證據(jù)調(diào)查核實(shí)后,依法依規(guī)作出公正處理,切實(shí)保護(hù)消費(fèi)者的合法權(quán)益,努力營(yíng)造良好的營(yíng)商環(huán)境
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